Order confirmations are sent on weekdays between 12:00 PM and 12:00 AM. Please note that we do not process orders on saturdays; therefore, all orders are handled on sundays.

Yes you can within 14 days as stated in the Refund Policy

as stated "you have the right to cancel or return your order within 14 days, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase."

you need to have proof of payment, either a bank statement or similar proof of payment and your order number and information.

It depends on where you live

The following shipping estimates are calculated from the date from which was ordered to delivery

European Countries: 5 - 30 Business Days

on avarage 10 Business Days with a Maximum of 30

United States of America: 2 - 30 Business Days

on avarage 5 Business Days with a Maximum of 30

Average Shipping time is calculated at checkout.

Not at the moment, but that is on our radar for future expansion of Yanelli

No, replacements are free if the item is damaged upon delivery or due to any other special circumstance. However, you are responsible for the shipping costs when returning an item.